A community built on
trust and respect
These are the principles that keep our members safe, our connections genuine, and our space worth protecting.
Be your real, honest self
One profile per person. Creating multiple accounts, or applying on behalf of another person without their knowledge, violates our policies and will result in permanent removal.
Treat every member with respect
Every person on this platform has taken a considered step toward finding connection. They deserve to be treated with the same care and dignity you would want extended to yourself.
No discrimination. We do not tolerate bias based on race, ethnicity, religion, disability, gender identity, sexual orientation, nationality, or age. All introductions are made with genuine regard for compatibility.
Accept outcomes gracefully. If an introduction does not lead where you hoped, respond with grace. Anger, pressure, or attempts to circumvent our process are not acceptable.
No harassment of any kind. Persistent unwanted contact, intimidation, or any behaviour designed to make another member uncomfortable is grounds for immediate removal.
Respect the decision to stop. If someone indicates they are no longer interested in continuing a conversation or meeting, that decision must be respected completely and immediately.
No unsolicited explicit content. Sending explicit messages or images without clear, enthusiastic consent from the other person is a serious violation.
Communicate with care and honesty
Language matters. Vulgar, abusive, threatening, or deliberately hurtful language in any form will not be tolerated. This includes messages sent privately as well as any communications via other channels arranged through Spark Twice.
Protect yourself and others
Your safety is our first priority. These practices protect you during the early stages of getting to know someone new.
Take your time. Genuine connections build slowly. Be cautious of anyone who pushes for rapid emotional intimacy, asks for personal details too quickly, or makes you feel rushed.
Protect your contact details. Share your phone number, home address, and workplace details at a pace you are comfortable with. There is no obligation to share these early in a conversation.
Keep financial matters private. Never share your banking details, financial situation, or login credentials with a match, regardless of how well you feel you know them.
Trust your instincts. If something feels wrong, it probably is. You are always entitled to disengage from any interaction without explanation, and we are here if you need support.
Member information is confidential. Information you learn about other members through Spark Twice must not be shared with third parties, posted publicly, or used outside the context of the introduction.
Recognise and report fraud
Romance fraud is a serious issue. We work hard to vet every member, but bad actors exist. Know the warning signs.
We will never ask for money from your matches on your behalf. If anyone contacts you claiming to be from Spark Twice and requests payment or personal financial information, please report it to us and do not comply.
Share content that is honest and appropriate
Recent, accurate photos only. Your profile photos should be taken within the last two years and should represent your actual appearance today, not a significantly different past version of yourself.
You must be the primary subject. Photos should clearly show your face. Group photos, heavily filtered images, or images in which you are not clearly identifiable are not appropriate as your main photo.
No explicit or inappropriate content. Nude or sexual images must never be shared through any Spark Twice channel, including private messages.
Respect others' images. Never share photos of another member without their explicit consent. This includes sharing with friends, on social media, or with third parties of any kind.
No third-party copyrighted material. Do not upload images, documents, or content that you do not own or have rights to share.
Take care when meeting for the first time
If you ever feel unsafe during a meeting or afterwards, please contact us. Your safety matters to us, and we want to know if something has gone wrong.
How to raise a concern
If you encounter behaviour that concerns you, please speak up. Every report helps us protect the community. You will never be penalised for raising a genuine concern in good faith.
All reports are treated confidentially. We do not disclose who made a report unless required by law. Your willingness to speak up helps protect everyone in this community.
We act without hesitation on these
The following behaviours result in immediate and permanent removal from Spark Twice. No exceptions, no appeals.
Identity fraud
Impersonating another person, using stolen photos, or fundamentally misrepresenting who you are.
Financial fraud or scamming
Soliciting money, gifts, or financial information from other members for any reason whatsoever.
Harassment or threats
Threatening, intimidating, stalking, or persistent unwanted contact with any member after they have indicated they wish to disengage.
Sharing private content
Sharing, publishing, or distributing any content (messages, photos, profile details) belonging to another member without their explicit consent.
Commercial solicitation
Using the platform to sell products, recruit for business schemes, market services, or solicit for any commercial purpose.
Abuse of our team
Threatening, abusing, or behaving aggressively toward any member of the Spark Twice team, in any form of communication.
Our approach to enforcement
Review
We investigate every reported concern thoroughly before taking action.
Warning
For minor first-time violations, we may issue a formal warning with guidance on expected conduct.
Suspension
Repeated or more serious violations result in temporary suspension while we complete a full review.
Removal
Zero tolerance violations and serious misconduct result in immediate, permanent removal with no refund.
These guidelines exist to protect you
Every rule on this page was written because connection matters, and it can only flourish in a space that feels safe. We are grateful that you are part of this community, and we hold ourselves to these same standards.